Mass Is Critical
Retail banking is experiencing a renaissance both in Germany and abroad as it produces steady earnings at manageable risk. Attractive business models driving profitable growth are everywhere to be found. On an international level, cost-income ratios of 45 percent are regarded as realistic.
Demand in Germany is strongly heterogeneous. While customers have become extremely sensitive to the pricing of standard services such as account maintenance or credit cards, more and more are prepared to pay for personalized assistance. Another factor of great impact to Europe’s retail banking market is demographic change. In this competitive environment, both universal and specialist banks will have to revise their business models over the next few years.
So far, banks have been focusing on cutting process and material costs to improve their retail bottom line. They have tightened their value chains, outsourcing narrow-margin products and services as far as possible. There is, however, still considerable potential for streamlining branch processes. Consileon advises banks on all aspects of profit maximization, including
- market strategy assessment
- post-merger integration (PMI)
- pricing
- product and service innovation
- cooperation with external partners
- channel management
- business process reengineering
- CRM strategy
- customer value modelling
- marketing campaigns.
IT infrastructures and core banking systems must keep up with current business needs. To bring new products to market and efficiently network with external partners, both multi-purpose and specialized banks need to adopt state-of-the-art technology within given budget constraints.
Our service portfolio ranges from strategic consulting to technical implementation. On all our projects, we are ready to be judged by the results we deliver.
Ralph Hientzsch
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